Help and FAQ

Fill in the Join form. A moderator checks every request by hand, usually within a few days, then emails you a link to choose your password. Until then you can’t sign in; if you try, the sign-in page will tell you your request is still waiting.

Yes. Having a collector page, showing your collection and browsing everyone else’s is free.

Use Forgotten your password? on the sign-in page. We’ll email you a link that works once and lasts 24 hours. Check your spam folder if it doesn’t arrive.

Because RichardWho is about trust. Checking each new collector by hand keeps out spammers and fakes, and means the collections here are real.

Very possibly. We’ve restored the collector pages from the original site’s database and from public web archives. Search for your name or your old page name.

Tell us anything that shows it: the email address you used back then, photos of the items, or details only you would know. If the email you give matches the one on the old site, it’s quicker. We never uploaded the old email addresses themselves; we can only check whether yours matches.

Once approved, the page is yours. You can update the biography, add new photos and props, reorganise galleries, hide your location, or hide the whole page.

Use the removal request form. We’ll take it down, and nothing is deleted until we’ve confirmed it’s you.

Props, costumes, production items, merchandise and artwork. For each one you can add photos, the episodes it appeared in, the year you got it, its history (provenance), any certificate or letter of authenticity, and whether it’s an original, screen-matched, production-made or replica piece.

Many photos from the original site are still being recovered. When the owner claims their page they can add new ones. In the props browser we show items with photos first; tick “Search props with no images” to see the rest.

Screen-matched: shown to be the exact piece seen on screen, by matching marks and details to the footage. Original: made for the production and believed to have been used, but not matched to a specific scene. Production-made: made for the production (for example a spare or a stunt version). Replica: a copy made by a fan or a company. Merchandise: official toys and collectables. The collector chooses the label; RichardWho checks what it reasonably can.

If a collector marks a prop “Open to offers”, you’ll see a Send offer button. Your offer comes to RichardWho first, and we pass it to the collector without your contact details. The collector can accept, decline or reply with a counter-offer. When you both agree, we put you in touch to arrange payment and delivery.

No. RichardWho isn’t the seller. Ask for evidence, check certificates, and use a payment method with buyer protection. Read our terms for more.

Yes, if they’ve switched messages on. Use “Contact the collector” on their page. Your message goes through RichardWho and neither of you sees the other’s email address.

A Movie Reliquary certificate registered on screenused.net, with a serial number and the prop’s full history. Props with one show a “Certified” badge and a link to the certificate. You can look up any serial in the certificate checker on the props page.

The companies and people on our Trusted issuers list. Each one has a profile explaining why we trust them.

Use “Submit information” on the item. It goes to our team, not straight to the owner, and your name stays private.

Yes, from the Account page in My collection. See our privacy notice for the details.